Contact

Checking a measurement before you commit, or wondering where a package has ended up? Send us a message and a person on our team will answer.

Contact details

Before you buy

Home and outdoor products live or die on details a photograph can't show. These are worth asking about first.

Dimensions and fit
Whether something works on the patio, in the alcove, or under the window you have in mind. Send us the measurements you're working with and we'll tell you plainly whether it'll fit.

Materials and build
What a piece is made of, how it's put together, and whether it'll take the use you're planning to give it.

Sun and weather
How a fabric or finish holds up on a south-facing patio through a Sacramento summer, and whether a piece is better off covered or moved in the worst of it.

Care and maintenance
Cleaning, upkeep, and what a product looks like after a few seasons rather than a few weeks.

Answers come from someone who has had the product in their hands, not from a supplier's copy. We'd far rather steer you away from the wrong item than handle the return.

After you've ordered

Tracking
Your tracking number is emailed to you once the order ships. Give it 24 to 48 hours to register a first scan — a tracking page that hasn't moved on day one is completely normal.

If a package stalls, or tracking reports a delivery that never arrived, send us your order number. We'll take it up with USPS ourselves; chasing the carrier isn't your job.

Returns and refunds
Contact us before shipping anything back and we'll issue an RMA number along with the return address. You have 30 days from delivery. Full conditions are in our Return Policy.

Damaged, defective or wrong item
Photos and your order number are all we need. You choose a replacement or a full refund, we cover the return shipping, and there's nothing to argue about.

Anything else
Press, wholesale enquiries, partnership ideas, or feedback on the site — same address, and we'll route it to whoever handles it.

Getting a faster answer

Start with your order number. It's at the top of your order confirmation. Without it we're searching by name and email, which typically adds a day.

Attach photos for anything visual. Damage, an incorrect item, a question about a finish or color — an image resolves in seconds what a written description struggles with.

Our policies

• Shipping & Delivery — processing times, tracking, and lost or damaged packages
• Returns & Refunds — your 30-day window and how refunds are handled
• Privacy Policy — what we collect, why, and your rights over it
• Terms of Service — the terms your purchase is made under

Business information

The Embermont team